Returns

Return Policy

Do you want to exchange or return your purchase? We are glad to help you! You can exchange or return up to 14 days after the date of delivery.

Exchanging or returning can be done quickly and easily by clicking here, and explaining your situacion in the description box.

What are the return conditions?

  • Return Period
    We use a return period of 14 days during which the customer may return his/her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
  • Return Conditions
    All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

    Shipping costs are not refundable.
  • Return Costs
    Returns are on your own cost depending on the courier and the country you return your package from.
  • Exchange Processing Time
    If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.
  • What to do if your exchange product is no longer avaliable
    Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.
  • What to do if a product is delivered faulty or damaged
    Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please contact us here with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.
  • What to do if you want to return my order outside the return period
    Please remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement.
  • How long does a refund take
    We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank